You are working as a technician at AIOTestKing.com. You are asked to help a user with printing problems. The user reports that when trying to send files to a network printer, the file does not print and the user is asked to save the file rather than print the file. What is the FIRST thing you should do?

A.
have the user save the print job to a file and try to send it to the printer again.

B.
access the user’s desktop remotely and clear the print queue from the Task Bar.

C.
have the user unplug the network printer, reboot the computer and resend the print job.

D.
ensure that the ‘Print To’ file box is not checked in the print menu.