A customer is requesting assistance with a laptop recently purchased via the Internet. The technician finds that the laptops serial number is invalid. Which of the following would be the BEST way to handle this call?

A.
Tell the customer that you cannot verify the serial number or support the laptop.

B.
Issue the customer a new serial number for the laptop.

C.
Provide support for the laptop.

D.
Ask the customers name and address and then notify authorities.