A customer has a heavy accent and a technician is having difficulty understanding the customer. Which of the following would be the BEST way to handle this call? (Select TWO).

A.
Tell the customer that it is not possible to understand what the customer is trying to say and close the call.

B.
Tell the customer patiently that the technician is having difficulty understanding the customer and ask the customer to speak slowly.

C.
Tell the customer that the customer will be transferred to someone who understands his accent.

D.
Paraphrase what the customer is saying frequently to gain understanding.

E.
Ask the customer where the customer is from and give the customer the telephone number for local support in that area.