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Which of the following actions should be taken?

While at work, a technician receives a telephone call from a customer requesting the telephone number of another technician. The customer knows the technician and would like to speak with that technician. Which of the following actions should be taken?

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A.
Tell the customer that you will relay the customer’s message to the technician.

B.
Give the customer the technician’s personal cellular telephone number.

C.
Take a message and have a supervisor call the customer.

D.
Transfer the customer’s call to the technician’s home telephone.


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