A user reports that when trying to send files to a network printer, the file does not print and the user is asked to save the file rather than print the file. The technician should FIRST:

A.
have the user unplug the network printer, reboot the computer and resend the print job.

B.
access the user’s desktop remotely and clear the print queue from the Task Bar.

C.
have the user save the print job to a file and try to send it to the printer again.

D.
ensure that the ‘Print To’ file box is not checked in the print menu.