A user reports that a USB device does not work when plugged into the ports on the flat panel video display. No errors are displayed in Device Manager and the device does not seem to be detected when plugged in, however when plugged into the front of the workstation the device works properly. The next troubleshooting step would be to:

A.
check for a firmware update for the device to support connections to an LCD panel.

B.
instruct the user to ensure there is a USB cable attached to the LCD panel from the workstation.

C.
install the latest device drivers for the USB device from the manufacturer’s web site.

D.
assist the user to delete and re-install the USB root hub in Device Manager.