As a technician at AIOTestKing.com you receive a telephone call from a user stating that a cord from the back of the computer fell off and that she is unsure where to reconnect the cord. As a technician, which of the following would be the FIRST thing to do?

A.
Tell the customer that the call was unnecessary and they should plug the cord into the slot that matches the end of the unattached cord.

B.
Explain that this is a safety hazard because the cord is on the floor and may cause an electrical shock.

C.
Tell customer that the problem is not serious and not to worry.

D.
Ask the customer questions to help determine which cord is unattached.