Scenario:
Techniques, processes and procedures

1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of £2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +£10,000 / -£25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion
Which 2 statements apply to either the Techniques, processes and procedures or Constraints
sections?

A.
Delete entry 1 because this section should contain the techniques, processes and procedures
required for specialist product development.

B.
Add ‘There must be minimum disruption to current services’ to Constraints.

C.
Move entry 5 to Techniques, processes and procedures because this is a technique which staff
should be aware of.

D.
Delete entry 6 because this applies to Office Moves Limited and is therefore outside the Work
Package.

E.
Delete entry 7 because this should be contained in the Quality skills required section of the
Product Description.