Additional Information

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried out the
feasibility study and the same consultants will be providing support and guidance to the
Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12
months ago. She is responsible for ensuring a cost-conscious approach is adopted in all
operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer
hardware to all business functions but has little awareness of the needs of his colleagues working
in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient
qualified accountant who has much of the responsibility of running the Finance Division on behalf
of the Director of Finance. He has been involved in drafting the Ministry’s business strategy and
assisting in a full business risk assessment. He also drafted the corporate Business Case
standards.
Which 2 alternative actions apply to the proposed user assurance for this project?

A.
Retain because they are both very positive about outsourcing the selected business functions.

B.
Retain because their divisions will be the major users of the outsourced services and they can

provide the user perspective on the impact of any proposed changes.

C.
Remove because neither of these individuals are from the business functions to be outsourced.

D.
Retain because selecting only one of them may cause unnecessary conflict.

E.
Retain because they are able to help identify stakeholders and their communication
requirements.