In an enterprise environment, a technician receives a telephone call from a user who is having difficulty with a company laptop. The technician does not know how to resolve the problem. Which of the following should the technician do?

A.
Inform the user that the technician cannot support the issue and to try calling a different location.

B.
Ask to place the user on hold and consult with another technician or a supervisor.

C.
Request that the user call the second level support.

D.
Inform the user to call the laptops manufacturer directly.