A customer requests assistance with a product that is outside the scope of the company’s support. A technician should advise the customer that:

A.
the company does not support that product and transfer the call to a supervisor.

B.
the company’s policies indicate that this product cannot be supported.

C.
support is not provided for that product and nothing else can be done.

D.
the technician will try directing the customer to another location for assistance.