A user has installed a new parallel scanner and when attempting to scan a picture, the scanner does not scan and no error message is provided. A technician should instruct the user to:

A.
press Ctrl+Alt+Del when the computer stops responding.

B.
configure the parallel port correctly in the BIOS.

C.
uninstall the scanner driver and re-install with the typical settings.

D.
right click on My Computer > Properties > System Restore > Restore My Computer to an Earlier Time.