A technician agrees to assist a co-worker with a support call. Which of the following actions should the technician take?

A.
Ask the customer to call later so the technician can talk with the co-worker about the information gathered so far.

B.
Be short, concise, and impersonal when asking questions to resolve the customer’s issue quickly.

C.
Introduce yourself to the customer and apologize for repeating any questions that have already been asked.

D.
Ask the same questions in different ways to ascertain whether the customer is telling you everything that led to the problem.