You are working as a technician at AIOTestKing.com. A user has just received a new flat panel video display with a built in USB hub. The user reports that his USB memory does not work when it is plugged into the ports on the flat panel video display. While troubleshooting this issue you observe that no errors are displayed in Device Manager and the device does not seem to be detected when plugged in. You are not able to replicate these issues when plugging it into the front of the workstation. The next troubleshooting step would be to:

A.
check for a firmware update for the device to support connections to an LCD panel.

B.
install the latest device drivers for the USB device from the manufacturer’s web site.

C.
assist the user to delete and re-install the USB root hub in Device Manager.

D.
check if there is a USB cable attached to the LCD panel from the workstation.