PrepAway - Latest Free Exam Questions & Answers

What should you do?

You are working as a technician at AIOTestKing.com. You are helping a user over telephone when he suddenly begins using abusive or foul language. What should you do?

PrepAway - Latest Free Exam Questions & Answers

A.
ask the customer to refrain from using the language.

B.
transfer the call to a supervisor.

C.
respond to the customer with the same language.

D.
terminate the telephone call.


Leave a Reply