You are working as a technician at AIOTestKing.com. You receive a call from a user that states that his password is no longer working. Which of the following actions should you take first?

A.
Instruct the user to reboot the computer.

B.
Ask the user what new password they would like.

C.
Ask the user to check whether the Caps Lock button is on.

D.
Reset the users password to default.