A customer reports that this is the third time that they have called about their cable modem not working. Which of the following actions should the technician take?

A.
Tell the customer to calm down so that the problem can be addressed.

B.
Listen to the customers issues and attempt to assist the customer.

C.
Explain to the customer that the problem must be escalated to a supervisor.

D.
Tell the customer that getting angry will not help the situation.