You are working as a technician at AIOTestKing.com. While assisting a user over the telephone you observe that the user is questioning your competence in a hostile manner. Which of the following actions should you take?

A.
Transfer the call to another technician.

B.
Inform the customer politely that the issue is understood and the technician is attempting to solve the problem.

C.
Politely terminate the conversation and inform the supervisor.

D.
Place the customer on hold and walk away until the technician can speak politely.