A user reports having no network connection and icons that are too large. A technician checks the previous log which advised the user to do a clean re-installation of Windows XP. When checking Device Manager, a yellow exclamation mark that says ‘PCI bus’ is observed. The technician should advise the user to FIRST install the:

Thermal Transfer is a method by which:

Encrypting File System (EFS) can be used with Windows XP Professional when:

A user who has a system that uses RIMM (RAMBUS) modules for memory, reports that the system will not POST and states that after opening the system the user found one of the memory slots to be empty. The system was delivered with 2 RIMM (RAMBUS) modules. A technician should tell the user that the empty slot needs to be filled with a:

It is appropriate to terminate a support call when a: (Select TWO).

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ‘Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer:

You are working as a technician at AIOTestKing.com. You have just discovered that a server tape backup did not execute successfully on its schedule. You find nothing unusual when checking the server logs. Which of the following should you do FIRST in order to try and solve this issue

A user notifies an internal help desk that the user is unable to print a document needed for a meeting in 15 minutes. Which of the following would be the BEST action to take?

A customer reports purchasing a video card and the card is not working. The customer starts to yell and demand that the card be fixed immediately. Which of the following should a technician do FIRST?

A computer is running slowly. Which of the following would be the FIRST thing to attempt to improve performance?