You are working as a technician at Technician at AIOTestKing.com. You have been asked to help a user that has reported that his PS/2 mouse is not working. What is the first thing you should check?

A.
have the user check the mouse connection and reboot the computer.

B.
ask the user to re-install the mouse drivers.

C.
instruct the user to disassemble the mouse and clean the trackball.

D.
request that the user swap out the mouse.