The project manager has outsourced a call center to a company in another region. The project
manager receives reports that customers sometimes cannot hear the instructions given by call
center employees. Which of the following is the MOST likely cause of the reports?
A.
Functional barriers
B.
Language barriers
C.
Technology barriers
D.
Communication preferences
Admin: C is the obvious answer.
0
0
More likely B.
0
0
Not being able to hear someone is not a language barrier issue.
As Mike says, answer is C.
0
0
I think the correct answer is A.
Not being able to hear someone is the technology not functioning properly – a functional issue.
A technology barrier would mean not being at the same technological level as your counterpart – incompatible technologies.
0
0
C
0
0