Which of the following issues is most likely to prompt an administrator to verify that the Cisco Unified
Messaging Service is enabled and running in Cisco Unity Connection?

A.
Secure messages cannot be played in Outlook.

B.
Messages are sent to the wrong email account.

C.
The MWI lamp turns off before a message is read in Outlook.

D.
No Single Inbox features are working.

Explanation:
An administrator is most likely to verify that the Cisco Unified Messaging Service is enabled and running in
Cisco Unity Connection if no Single Inbox features are working for the group of users that is associated with
that Cisco Unified Messaging Service instance. The Single Inbox feature of Cisco Unity Connection enables the
synchronization of voice messages between Cisco Unity Connection and Microsoft Exchange Server
mailboxes. For example, a voice mail left for a Cisco Unity Connection user can additionally be delivered to that
user’s Microsoft Outlook Inbox. In order for these features to be available, the Cisco Unified Messaging Service
must be enabled and started.
An administrator is not likely to verify that the Cisco Unified Messaging Service is enabled and running in Cisco
Unity Connection if messages are sent to the wrong email account. However, an administrator might verify that
the user’s primary or proxy Simple Mail Transfer Protocol (SMTP) address in Unity Connection matches the
account to which the user wants voice mail messages relayed.
An administrator is not likely to verify that the Cisco Unified Messaging Service is enabled and running in Cisco
Unity Connection if the message waiting indicator (MWI) lamp turns off before a message is read in Microsoft
Outlook. However, an administrator might verify that the Microsoft Outlook Mark Items as Read When Viewed
in the Reading Pane check box is clear in the Outlook Options > Mail > Reading Pane dialog box. If this check
box is selected, the MWI lamp will turn off when the user selects the message in Outlook’s reading pane and
there are no more new messages in Unity Connection.
An administrator is not likely to verify that the Cisco Unified Messaging Service is enabled and running in Cisco
Unity Connection if secure messages cannot be played in Outlook. However, an administrator might verify that
Cisco Unity Connection ViewMail for Microsoft Outlook is installed on the user’s workstation if secure messages
cannot be played in Outlook. When Unity Connection delivers a secure voice mail to Microsoft Exchange, only
the introductory text of the email is sent to the user. The audio file containing the message remains on Unity
Connection. Cisco Unity Connection ViewMail enables users to listen to the voice mail audio files.

Cisco: Troubleshooting Unified Messaging in Cisco Unity Connection 9.x: Single Inbox Is Not Working for Users
Associated with a Unified Messaging Service