You are configuring an IM and Presence deployment for a group of existing end-user accounts. You have
configured the CUPS servers, enabled the appropriate UCM services, and created the appropriate service
profile.
Which of the following are you most likely to do next?

A.
Click User Management > End User in the end-user configuration window.

B.
Click Bulk Administration > Users > Insert Users in the BAT.

C.
Click Bulk Administration > Users > Update Users in the BAT.

D.
Click User Management > User/Phone Add > Feature Group Templates.

Explanation:
Of the available choices, you would most likely click Bulk Administration > Users > Update Users in the Bulk
Administration Tool (BAT). The Update Users option enables you to use the BAT to simultaneously update
multiple existing users at once. In this scenario, you want to simultaneously enable instant message (IM) and
Presence services for multiple users. However, you would not click Bulk Administration > Users > Insert Users
in the BAT, because that option is used to simultaneously add multiple new users to Cisco Unified
Communications Manager (UCM).Before you can configure Cisco Unified Communications Manager (UCM) users with IM and Presence, you
must configure Cisco Unified Presence (CUPS) servers and ensure that the Cisco CallManager service and the
Cisco Administrative Extensible Markup Language (AXL) Web Service are enabled and running. If you want to
use Cisco Unified Personal Communicator in softphone mode, you should also ensure that Cisco Trivial File
Transfer Protocol (Cisco TFTP) is enabled. To use Cisco Unified Personal Communicator in desk phone
control mode, you must enable and start Cisco CTIManager. After the services are configured, you must create
an IM and Presence Service profile and assign users to that profile.
You would not click User Management > End User. You would most likely click User Management > End User
in the UCM Administration end-user configuration window if you are configuring and testing an IM and Presence
server for a single existing end-user account. You can manually configure end users in UCM by clicking User
Management > End User in the UCM administrative graphical user interface (GUI). You can also verify whether
an existing user account is active by navigating to the End User page.
You would not click User Management > User/Phone Add > Feature Group Templates, because that option is
used to create feature groups that can be assigned to users, not to create or update users themselves. Feature
groups can be used to restrict users to a given UCM feature set. By creating a feature group template, you can
assign users a common set of restrictions instead of having to configure each new user’s entire feature set
manually.

Cisco: IM and Presence Service: IM and Presence for End Users