A user presses an IP phone softkey labeled QRT.
Which of the following is the user most likely attempting to do?

A.
generate a troubleshooting report for the administrator

B.
generate local status messages

C.
view call statistics for an in-progress call on the IP phone

D.
view call statistics for a disconnected call on the IP phone

Explanation:
Of the available choices, the user is most likely attempting to generate a troubleshooting report for the
administrator by pressing an IP phone softkey labeled QRT. The Cisco Quality Report Tool (QRT) can be
configured as an extended function to enable users to send QRT information to Cisco Unified Communications
administrators directly from the user’s IP phone. The report can then be displayed from the Tools menu within
Cisco Unified Serviceability.
The QRT tool collects a variety of available source device information, destination device information, Real-time
Information Server (RIS) information, Cisco CallManager service and CTIManager service information,
CallManager database information, and end-user information when a user presses the QRT softkey. An
administrator can then analyze that information to troubleshoot quality issues or other issues that occurred
during a given call.
A user would not press the QRT softkey to generate local status messages. To generate local status
messages, the user can press settings > Status > Status Messages on the IP phone.
A user would not press the QRT softkey to view call statistics for an in-progress call on the IP phone. To view
call statistics for an in-progress call, the user can press the IP phone’s help button twice while the call is in
progress.
A user would not press the QRT softkey to view call statistics for a disconnected call on the IP phone. To view
call statistics for a disconnected call, the user can press settings > Status > Call Statistics on the IP phone.

Cisco: Quality Report Tool: Understanding Quality Report Tool (QRT)