You are configuring an IM and Presence deployment. You have configured the CUPS servers, enabled the
appropriate UCM services, and created the appropriate service profile. You want to add a group of new users
with the IM and Presence feature enabled.
Which of the following are you most likely to do next? (Select the best answer.)

A.
Click User Management > End User in the enduser configuration window.

B.
Click Bulk Administration > Users > Insert Users in the BAT.

C.
Click Bulk Administration > Users > Update Users in the BAT.

D.
Click User Management > User/Phone Add > Feature Group Templates.

Explanation:
Of the available choices, you would most likely click Bulk Administration > Users > Insert Users in the BulkAdministration Tool (BAT)? that option is used to simultaneously add multiple new users to Cisco Unified
Communications Manager (UCM). Before you can configure UCM users with instant message (IM) and
Presence, you must configure Cisco Unified Presence (CUPS) servers and ensure that the Cisco CallManager
service and the Cisco Administrative Extensible Markup Language (AXL) Web Service are enabled and
running. If you want to use Cisco Unified Personal Communicator in softphone mode, you should also ensure
that Cisco Trivial File Transfer Protocol (Cisco TFTP) is enabled. To use Cisco Unified Personal Communicator
in desk phone control mode, you must enable and start Cisco CTIManager. After the services are configured,
you must create an IM and Presence Service profile and assign users to that profile.
The Update Users option enables you to use the BAT to simultaneously update multiple existing users at once.
In this scenario, you want to simultaneously enable IM and Presence services for multiple users. However, you
would not use this option to add a group of new users with the IM and Presence feature enabled.
You would not click User Management > End User, because that option is used to edit a single existing user.
You would most likely click User Management > End User in the UCM Administration enduser configuration
window if you are configuring and testing an IM and Presence server for a single existing end-user account.
You can manually configure end users in UCM by clicking User Management > End User in the UCM
administrative graphical user interface (GUI). You can also verify whether an existing user account is active by
navigating to the End User page.
You would not click User Management > User/Phone Add > Feature Group Templates, because that option is
used to create feature groups that can be assigned to users, not to create or update users themselves. Feature
groups can be used to restrict users to a given UCM feature set. By creating a feature group template, you can
assign users a common set of restrictions instead of having to configure each new user’s entire feature set
manually.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/
CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-featuresservices-guide-100_chapter_0100000.html#CUCM_RF_I0B122E7_00