Which of the following is not information that is available by clicking Tools > System Reports > System
Overview in Cisco Unified Serviceability? (Choose two.)

A.
top five users based on charge

B.
top five users based on volume

C.
top five calls based on duration

D.
top five users based on duration

E.
top five destinations based on charge

F.
top five calls based on volume

Explanation:
Neither information about the top five users based on volume nor information about the top five destinations
based on volume is available by clicking Tools > System Reports > System Overview in Cisco UnifiedServiceability. You can display information about call volume for a given period of time by using the System
Reports > Traffic > Summary by Phone Number report in the Cisco Unified Communications Manager (UCM)
Call Detail Records (CDR) Analysis and Reporting (CAR) graphical user interface (GUI). This report enables a
CAR administrator to choose a range of time and IP phone extension numbers from which to view call volume
information, thereby enabling an administrator to view what extensions were in use at a specific time.
CAR administrators can choose which automatically or manually generated system reports will appear on the
System Overview report by clicking Tools > CDR Analysis and Reporting > System Reports > System Overview
in Cisco Unified Serviceability and then selecting the appropriate reports in the System Overview window.
The System Overview report contains all of the following sections:
-Top 5 Users based on Charge: lists the five users whose calls have cost the most over a given period of time
-Top 5 Destinations based on Charge: lists the five called numbers that have cost the most over a given period
of time
-Top 5 Calls based on Charge: lists the five calls that have cost the most over a given period of time
-Top 5 Users based on Duration: lists the five users who have spent the most time on calls over a given period
of time
-Top 5 Destinations based on Duration: lists the five called numbers on which users have spent the most time
over a given period of time
-Top 5 Calls based on Duration: lists the five longest calls over a given period of time
-Traffic Summary Report – Hour of Day: displays the volume of calls for a given hour of the day
-Traffic Summary Report – Day of Week: displays the volume of calls for a given day of the week
-Traffic Summary Report – Day of Month: displays the volume of calls for a given day of the month
-Quality of Service Report – Summary: displays the number of calls that fell within Quality of Service (QoS)
parameters over a given period of time
-Gateway Summary Report: displays the call classification, QoS, duration, and number of calls for each voice
gateway over a given period of time

Cisco: Configuring System Overview System Reports (PDF)