Which of the following issues is most likely to prompt an administrator to verify a user’s primary and proxy
SMTP addresses in Cisco Unity Connection? (Select the best answer.)

A.
Secure messages cannot be played in Outlook.

B.
Messages are sent to the wrong email account.

C.
The MWI lamp turns off before a message is read in Outlook.

D.
No Single Inbox features are working.

Explanation:
An administrator is most likely to verify that the user’s primary or proxy Simple Mail Transfer Protocol (SMTP)
address in Cisco Unity Connection matches the account to which the user wants voice mail messages relayed
if messages are sent to the wrong email account. The Single Inbox feature of Cisco Unity Connection enables
the synchronization of voice messages between Cisco Unity Connection and Microsoft Exchange Server
mailboxes. For example, a voice mail left for a Cisco Unity Connection user can additionally be delivered to that
user’s Microsoft Outlook Inbox.
An administrator is not likely to verify a user’s primary and proxy SMTP addresses in Cisco Unity Connection if
no Single Inbox features are working. However, an administrator might verify that the Cisco Unified Messaging
Service is enabled and running in Cisco Unity Connection if no Single Inbox features are working for the group
of users that is associated with that Cisco Unified Messaging Service instance. In order for Single Inbox
features to be available, the Cisco Unified Messaging Service must be enabled and started.An administrator is not likely to verify a user’s primary and proxy SMTP addresses in Cisco Unity Connection if
the message waiting indicator (MWI) lamp turns off before a message is read in Microsoft Outlook. However,
an administrator might verify that the Microsoft Outlook Mark Items as Read When Viewed in the Reading Pane
check box is clear in the Outlook Options > Mail > Reading Pane dialog box. If this check box is selected, the
MWI lamp will turn off when the user selects the message in Outlook’s reading pane and there are no more
new messages in Unity Connection.
An administrator is not likely to verify a user’s primary and proxy SMTP addresses in Cisco Unity Connection if
secure messages cannot be played in Outlook. However, an administrator might verify that Cisco Unity
Connection ViewMail for Microsoft Outlook is installed on the user’s workstation if secure messages cannot be
played in Outlook. When Unity Connection delivers a secure voice mail to Microsoft Exchange, only the
introductory text of the email is sent to the user. The audio file containing the message remains on Unity
Connection. Cisco Unity Connection ViewMail enables users to listen to the voice mail audio files.

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