Which of the following enables an administrator to view reports and manage UCM features?

A.
CAR

B.
RTMT

C.
Unified Serviceability

D.
Unified Reporting

Explanation:
Cisco Unified Serviceability enables an administrator to view reports and manage Cisco Unified
Communications Manager (UCM) features. Unified Serviceability is a browser-based troubleshooting tool that
uses Secure Hypertext Transfer Protocol (HTTPS) to access information that is provided by other reporting
tools, such as Cisco Unified Real-Time Monitoring Tool (RTMT) and Cisco Unified Call Detail Records (CDR)
Analysis and Reporting Tool (CAR).
Unified Serviceability provides access to several feature services that can be activated by using the Service
Activation window, including database services, CDR services, and security services. You can access Unified
Serviceability by clicking Navigation > Cisco Unified Serviceability from within the UCM administrative graphical
user interface (GUI) or by using the HTTPS address https://ipaddress:8443/ ccmservice/, where ip-address is
the IP address of the UCM server or cluster.
You cannot manage UCM features by using Cisco Unified Reporting. Similar to Unified Serviceability, Unified
Reporting is a browser-based troubleshooting tool that uses HTTPS to access information that is provided by
other reporting tools, such as RTMT and CAR. However, Unified Reporting does not provide access to feature
activation tools and network service activation tools. You can access Unified Reporting by clicking Navigation >
Cisco Unified Reporting from within the UCM administrative GUI or by using the HTTPS address https://
ipaddress:8443/cucreports/, where ip-address is the IP address of the UCM server or cluster. For example,after you have navigated to Cisco Unified Reporting, you could navigate to System Reports > Unified CM Data
Summary > Generate Report to monitor system activities.
You cannot manage UCM features by using CAR. CAR generates CDR reports, Quality of Service (QoS)
reports, traffic reports, and billing reports. CAR reports are not real-time reports. You can access CAR by
clicking Tools > CDR Analysis and Reporting in Unified Serviceability if you are a system administrator or by
using the HTTPS address https://ipaddress:8443/car/Logon.jsp, where ip-address is the IP address of the UCM
server or cluster, if you are a CAR administrator or user.
You cannot manage UCM features by using RTMT. RTMT is a client-side application that enables an
administrator to monitor devices on a Cisco Voice over IP (VoIP) network in real time. RTMT uses HTTPS to
connect to VoIP devices and gather information, such as device status and performance statistics, in real time.
The data that is gathered by RTMT can then be used to pinpoint problems on the VoIP network or to monitor
performance thresholds. To access RTMT, you should first ensure that the Cisco RTMT Reporter Servlet and
Cisco Serviceability Reporter services are running in the UCM environment. Next, you should install the RTMT
plugin on a workstation by clicking Application > Plugins in the UCM administrative graphical user interface
(GUI). After you have installed the plugin, you should launch the Real-Time Monitoring Tool application on the
workstation, type the appropriate IP address and credential information for accessing the UCM server or
cluster, select the Secure Connection check box, and then click OK.

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