Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimised if all aspects of the service, the processes and the technology are considered during development?
A.
Service Design
B.
Service Strategy
C.
Service Operation
D.
Continual Service Improvement
A
Correct answer is B
https://books.google.sk/books?id=aeELAAAAQBAJ&pg=PA368&lpg=PA368&dq=total+cost+of+ownership+itil+service&source=bl&ots=32tzcDomPD&sig=qJZ6T1hKj4eah9RKqjIksO9hLZo&hl=sk&sa=X&ved=0ahUKEwjS8Lzj9fXOAhUS1iYKHUdcAWgQ6AEIYDAI#v=onepage&q=total%20cost%20of%20ownership%20itil%20service&f=false