Which of the following best describes a Service Request?
A.
Any request or demand that is entered by a user via a Self-Help web-based interface
B.
A request from a User for information or advice, or for a Standard Change
C.
Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting
D.
Anything that the customer wants and is prepared to pay for
I think B ir right.
B is the correct answer, service request is not always a change made to the infrastructure. A password reset is a service request. Standard preauthorize changes can be handled by request fulfilment
I think B is correct
agreed B it is.
+1 here, definitely B!!