Which of the following could BEST be described as "A decision support and planning tool that projects the
Which of the following could BEST be described as “A decision support and planning tool that projects the likely consequences of a business action”?
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
Which of the following is the BEST definition of an Event?
Which of the following is the BEST definition of an Event?
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for sourcing and delivering components of requested standard services?
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
Which of the following is the BEST description of a Business Case?
Which of the following is the BEST description of a Business Case?
Which of the following BEST describes a Problem?
Which of the following BEST describes a Problem?
A process owner is responsible for which of the following?
A process owner is responsible for which of the following?
1. Documenting the process
2. Defining process Key Performance Indicators (KPIs)
3. Improving the process
4. Ensuring process staff undertake the required training
Contracts are used to define:
Contracts are used to define:
In the phrase “People, Processes, Products and Partners”. Products refers to:
In the phrase “People, Processes, Products and Partners”. Products refers to: