The Supplier Management process includes:

1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

Which of the following are aspects of Service Design?

1. Architectures
2. Technology
3. Service Management processes
4. Metrics

Which is the BEST definition of a Configuration Item (CI)?

Which model delivers a view of the services, assets and infrastructure?

The BEST processes to automate are those that are:

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?

1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

Who owns the specific costs and risks associated with providing a service?

Which of the following would a Major Problem Review examine?

1. Things that were done correctly
2. Those things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future

What is the name of the area where the definitive authorised versions of all media Configuration Items(Cls) are stored and protected?

Which of the following options is a hierarchy that is used in Knowledge Management?