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Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

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A.
BusinessObjectives,IT Objectives, Process Metrics

B.
Process Models, Goals and Objectives

C.
Vision and Strategy, Tactical Goals and Operational Goals

D.
BusinessandIT Strategy and Process Definitions


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