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Which of these is a reason for categorizing incidents?

Which of these is a reason for categorizing incidents?

PrepAway - Latest Free Exam Questions & Answers

A.
To establish trends for use in Problem Management and other IT Service Management (ITSM) activities

B.
To ensure that the correct priority is assigned to the incident

C.
To enable the incident management database to be partitioned for greater efficiency

D.
To identify whether the user is entitled to log an incident for this particular service


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