Staff in an IT department areexperts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
A.
Extreme focus on cost
B.
Extreme focus on responsiveness
C.
Vendor focused
D.
Extreme internal focus
– extreme internal focus
The primary focus of a business with an extreme internal focus on their IT technology has little regard to the quality of their services; however they are very thorough with their IT components and internal processes.
source: http://itservicetoday.blogs.com/itil/2008/11/service-operation.html