How does Problem Management work with Change Management?
A.
By installing changes to fix problems
B.
By negotiating with Incident Management for changes in IT for Problem resolution
C.
ByissuingRFCs for permanent solutions
D.
By working with users to change their IT configurations
Description:
when a problem turns into a known error, problem management needs to submit an RFC to change management so that definitive (Permanent) solution can be found for the underlying problems