You are the Office 365 administrator for your company. The company allows external
communications through Microsoft Lync Online for all domains.
The call center manager reports that call center personnel are spending too much time
chatting with friends and not enough time taking calls. She requests that the call center
personnel be blocked from chatting with anyone external to the company by using Lync
Online. They still must be able to communicate with internal users.
You need to prevent all call center personnel from communicating with external contacts by
using Lync Online, while still allowing other employees to communicate with external
contacts.
What should you do?
A.
In the Lync admin center, select all users, edit their external communications settings, and
clear the Lync Users check box.
B.
On the External Communications page of the Lync admin center, turn off external access.
C.
In the Lync admin center, remove the Lync Online license from each of the call center
personnel.
D.
In the Lync admin center, select all call center personnel, edit their external
communications settings, and clear the People on Public IM Networks check box.
Answer: D
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Why D? By clearing the “People on public IM networks” checkbox they will still be able to communicate with external people using Lync?
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@Jo – Only external users whos domain is added to the allowed list. B y disabling the people on public IM networks, they will still be able to communicate with local users but not users on Skype etc.
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The question states: She requests that the call center personnel be blocked from from chatting with “any external to the company” by using lync online.
Doesn’t this mean that they are also not allowed to chat with people from domains on the allow list?
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I agree, the question is poorly worded. But B also turns off messaging for the entire company, not just call center users. D sounds the most logical.
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I agree it is D. The question states that you must do this for only the call center personnel and answer D is the only option that does this for external users. Answer B turns it off for everyone.
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Key information is “prevent all call center personnel from communicating with external contacts by using Lync Online”
Answer would be D.
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