Which of the following is the MOST important function to be performed by IS management when a service has been outsourced?

A. Ensuring that invoices are paid to the provider

B. Participating in systems design with the provider

C. Renegotiating the providers fees

D. Monitoring the outsourcing providers performance

Explanation:

In an outsourcing environment, the company is dependent on the performance of the service provider. Therefore, it is critical the outsourcing providers performance be monitored to ensure that services are delivered to the company as required. Payment of invoices is a finance function, which would be completed per contractual requirements. Participating in systems design is a byproduct of monitoring the outsourcing providers performance, while renegotiating fees is usually a one-time activity.