Which of the following is the PRIMARY objective of an IT performance measurement process?

A. Minimize errors

B. Gather performance data

C. Establish performance baselines

D. Optimize performance

Explanation:

An IT performance measurement process can be used to optimize performance, measure and manage products/services, assure accountability and make budget decisions. Minimizing errors is an aspect of performance, but not the primary objective of performance management. Gathering performance data is a phase of IT measurement process and would be used to evaluate the performance against previously established performance baselines.