The MAIN criterion for determining the severity level of a service disruption incident is:

A. cost of recovery.

B. negative public opinion.

C. geographic location.

D. downtime.

Explanation:

The longer the period of time a client cannot be serviced, the greater the severity of the incident. The cost of recovery could be minimal yet the service downtime could have a major impact.

Negative public opinion is a symptom of an incident. Geographic location does not determine the severity of the incident.