A technician has provided a customer with a specific time frame for finding a solution to the
customers problem. As the deadline approaches, the technician realizes that a solution has not yet
been found. Which of the following would be the BEST action to take next?

A.
Escalate the problem to a supervisor.

B.
Contact the customer to indicate that a solution is not available.

C.
Ask for an extension of the deadline.

D.
Continue working until a solution is found.