A customer reports that the computer is making a funny noise and suggests that there may be a
memory problem. A technician knows that the symptoms being described are not memory related.
The technician should:

A.
ask the customer to turn off the computer, wait five minutes, and call back if the problem
returns.

B.
give the customer an in-depth explanation of common memory-related problems.

C.
ask the customer additional questions about the computer’s behavior.

D.
give the customer a technical description of what is actually causing the problem.