A technician receives a call from a customer whose computer is not working. The customer
explains that while trying to install new RAM, the customer felt a static shock. The technician
should:

A.
inform the customer where a grounding strap can be purchased prior to performing upgrades in
the future.

B.
advise the customer against performing their own upgrades and recommend that the customer
contact a professional for future work.

C.
tell the customer that there is nothing that can be done and explain the hazards and dangers of
ESD.

D.
listen to the customer, attempt to diagnose the extent of the damage and educate the customer
about the dangers of electrostatic discharge (ESD).