A user reports that a USB device does not work when plugged into the ports on the flat panel
video display. No errors are displayed in Device Manager and the device does not seem to be
detected when plugged in, however when plugged into the front of the workstation the device
works properly. The next troubleshooting step would be to:

A.
assist the user to delete and re-install the USB root hub in Device Manager.

B.
instruct the user to ensure there is a USB cable attached to the LCD panel from the
workstation.

C.
install the latest device drivers for the USB device from the manufacturer’s web site.

D.
check for a firmware update for the device to support connections to an LCD panel.