A customer reports that an application was supposed to be installed on the computer but wasnt.
After asking several questions, a technician realizes that the application was installed but a
shortcut was not installed on the desktop. When the customer expresses embarrassment at not
realizing this, the technician should:

A.
maintain a positive attitude and tone of voice and close the call.

B.
recommend that the customer take an introductory computer course.

C.
hang up and go on to the next call.

D.
laugh and tell the customer that others have done the same thing.