A customer reports that this is the third time that they have called about their cable modem not
working. Which of the following actions should the technician take?

A.
Tell the customer to calm down so that the problem can be addressed.

B.
Explain to the customer that the problem must be escalated to a supervisor.

C.
Listen to the customers issues and attempt to assist the customer.

D.
Tell the customer that getting angry will not help the situation.