You are working as a technician at Certkiller .com. You are asked to upgrade a Windows 2000
computer running with Service Pack 2 to Service Pack 4. Which of the following statements are
true?

A.
SP3 must be installed before installing SP4.

B.
SP4 normally includes SP3.

C.
SP4 requires an upgrade to Windows XP.

D.
SP2 must be removed before installing SP4.

Explanation:
Service Packs are usually made so that they hold all earlier service packs, and therefore is only
the latest service pack version interesting when upgrading a computer.