A technician is assisting a user on the telephone and directs the user to a troubleshooting website.
The user becomes angry and states that the user could have performed that action alone. Which
of the following actions should the technician take?

A.
Tell the user that the technician will transfer the user to another technician.

B.
Tell the user that the technician cannot help if the user is not willing to participate.

C.
Ask whether the user would like to call back when the user is calm.

D.
Ask the user about the specific difficulties, listen and attempt to help the user.