Upon arriving at a customers location, a technician is informed by a manager that the manager
has never been happy with the companys service. The technician attempts to question the
manager but the manager is yelling. Which of the following actions should the technician take?

A.
Walk away and find the computer having the issue.

B.
Respond with a similar tone of voice and language.

C.
Listen until the manager has finished talking.

D.
State that if the manager does not stop yelling the technician will leave.