While working on a customers problem, the customer begins to talk about the technicians
company versus a competitors company. Which of the following actions should the technician
take?

A.
Discuss the services provided by the technicians company as well as the policies and
assurances that the company abides by to satisfy all customers.

B.
Inform the customer about an article in an industry magazine that compares the technicians
company to several competitors.

C.
Inform the customer of thetechnicians opinion about the companys strengths and weaknesses
of the companys service in comparison to the competitors service.

D.
Discuss with the customer the services that the technicians company provides better than the
competitor and the inadequacies of the competitor.